Friday, March 12, 2010
I recently came across some photos of some amazing nails on flickr, which really inspired me to start decorating my own. I decided to give Konad a try (it's this easy nail deco system) & bought some of their "special" nail polish, the stamper & scraper, & 1 image plate (M71). In the photos is my 2nd proper attempt, I don't think it is too bad. The first was a shimmery white base, with a black lace pattern. The first picture is before the top coat, the second after. I keep smudging the design when I do a top coat, which after a quick google, is completely normal & I should have invested in some of the Konad brand top coat, which doesn't smudge! I just placed my second order, for top coat, and some more image plates, so I shall have lots more lovely designs to deco my nails with. I think this one looks like some of that funky flocked damask wallpaper!
I got sent the wrong colour of a "special" nail polish. I emailed them & they sent me the right colour no hassle, & I got to keep the wrong one that they originally sent me. That is good service, unlike another shop I can mention...
I recently bought some stuff in the sale from New Look, one of which was supposed to be a grey & pink lacey top. Only trouble was, they sent me a black version instead. I emailed them & told them of their mistake. They emailed me back & told me I would have to return the top & get a refund. I told them that this was their mistake, & they should send me the right colour top, because there was no guarantee that after I sent the black top back, and re-ordered the grey, that they wouldn't make the same mistake again.
I was even more disheartened to discover that they had done exactly the same thing to a fellow blogger, it's seems like they are just sending out the wrong colour deliberately to everyone, and then being deliberately obnoxious about it via customer services. I am actually quite annoyed about it, I could just return the top & order another, but I don't see why I should have to, since it was their mistake, not mine. I kept getting a standard email sent to me too, until I asked them to actually read my email & not just send me an answer from a list they have.
It would have been nice of them to just send me the right top, like Konad did with their colour mistake. Being a shopkeeper/owner myself I know good customer service is very important. If I make a mistake with a customer's order, I always correct it at no cost or hassle for the customer. I realise I am an independent online shop owner, but seriously, other corporate companies have similar policies, why can't New Look?
Anyway this has quite discouraged me from shopping there again, unless I see something I really MUST have I don't think I will. Whereas Konad on the other hand will definately see me buying more things, because they dealt with their mistake perfectly, no hassle for me.